Orders placed before 15 July 2026 will continue to be governed by the policy applicable at the time the order was placed.

The policy below applies to all orders placed on or after 15 July 2026.

▼ WHAT IS THE REFUND / RETURN POLICY?

We do not offer refunds. We offer store credit for all eligible returns. Once placed, orders cannot be cancelled. Customers are responsible for providing their correct information while placing an order. All accessory items are final sale.

Homebody reserves the right to refuse returns that do not meet our return/exchange requirements. Homebody may review photographs, videos, packaging evidence, shipping records and the returned product before approving a claim.

Returns or refunds are not provided solely for sizing, fit or colour preferences. Eligible sizing concerns may be addressed through a one-time size exchange.

▼ HOW DOES STORE CREDIT WORK?

Store credit will be issued for all approved orders with defect, damage, incorrect/missing items & size exchanges. Once the returned product has been received, inspected and formally approved, store credit will be issued to the email address associated with the relevant order. Please note:

• Store credit is valid for SIX (6) MONTHS from the date of issue

• It can be redeemed for all items eligible through https://homebody.club

• It is not transferable & cannot be redeemed for cash

• It cannot be extended beyond its expiry date.

Store credit will generally be issued within three to five business days after completion of the inspection and approval process.

The customer is responsible for ensuring that the email address associated with the order is accurate and accessible.

▼ HOW DO I REQUEST A SIZE EXCHANGE?

For size exchanges, please email at connect@homebody.club with “Size Exchange for Order No xxxx” as your subject line. Once your exchange is approved, you will be issued a store credit to purchase the new size you require.

If you would like to request a one-time size exchange, please note: 

• The request must be raised within 7 business days from the delivery date.

• A ₹150 reverse pickup and processing fee applies to each approved size exchange.

• Homebody is not responsible for delays caused by courier partners.

• The product must be unused, unworn and unwashed.

• The product must not have been altered, stained, damaged or otherwise used.

• All original tags, labels and applicable original packaging must be retained.

• The returned product must be in the same condition in which it was delivered.

• The product must successfully pass Homebody’s quality assessment. After which, we require 3-5 business days to initiate store credit.

• Exchanges are subject to the availability of the requested replacement size.

If the requested size is unavailable, store credit will be issued for the eligible value of the product, subject to deductions on account of shipping charges and any other deductions applicable under applied law.

The store credit will remain valid for six (6) months from the date of issue. Homebody is not responsible for customers being unavailable at the time of delivery. Additional charges will apply if order ends in RTO

▼ HOW DO I REPORT A DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCT?

If you receive a damaged product, a product with a manufacturing defect, an incorrect product or an order with a missing item, please email connect@homebody.club within 72 hours from the delivery date & we will help you

Use “Report an Order Issue” in your email subject & please include the following in your email:

• your order number

• clear photographs showing the issue

• a continuous 360-degree video clearly showing the product’s condition and the reported issue

• photographs of the external packaging and shipping label, where relevant.

Our team may request additional photographs, videos or information where necessary to investigate the claim. Submitting a claim does not mean that it has automatically been accepted. Once the claim has been reviewed and approved, Homebody will arrange a return pickup where reasonably possible. 

For verified and approved cases of damaged, defective or incorrect orders, you may choose between a refund to the original payment source or store credit, subject to the policy and applicable law.

▼ WHAT PRODUCTS OR CLAIMS ARE NOT ELIGIBLE?

Subject to any rights or remedies that cannot legally be excluded, a return, exchange or store-credit claim may be rejected where:

• the product has been used, washed, altered or tampered with

• the product has been damaged after delivery through misuse, improper handling or an accident

• the original tags or labels are missing

• applicable original packaging has not been retained

• the product fails Homebody’s quality assessment

• the request relates solely to sizing or fit preferences, except where the one-time size exchange applies

• the request relates solely to colour preference

• the issue is a minor colour variation caused by screen, display, lighting or device settings

• the product is returned with makeup, perfume, deodorant, body odour, strong smells, stains, pet hair or other contamination

• the product has been materially altered from the condition in which it was delivered

• the applicable return or exchange period has expired

• the claim otherwise does not satisfy the requirements of the policy.